Warranty and Return
With strict quality control, our products are always of high quality. To make you feel more at ease, we also offer a comprehensive 30 Day Returns Guarantee for each order, please rest assured to purchase.
Items that can be returned, refunded or replaced within 30 days must follow the criteria as below:
1. Items damaged, broken or soiled upon arrival.
2. Items received in the incorrect size or color.
3. Items unopen but did not met your expectation.
We will not accept returns in the following conditions:
1. Beyond the 30 days warranty time.
2. Items worn, used or misused.
Notes: all returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
💌Returns Process & Time-Frame:
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please contact our Support Center stating your:
* Order number
* Product name
* Reason for return
2.Our customer service team will respond to you within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3.Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Kindly allow our team to process your request in 3-6 business days. After this, please note the refund times below:
*For credit card refunds, 7-14 business days for the transaction to process.
*For PayPal refunds, 48 hours for the transaction to appear in your account.
*For Wallet refunds (store credit), 24 hours for your account to be updated.
💌Return Shipping Cost & Address:
Aiming to offer services that benefit all of our customers, we have warehouses worldwide to return to. Please contact us before returning the items to obtain an R.M.A form (Return Merchandize Authorization) with the related address.
1. All shipping fees are at the customers expense. This includes shipping fees for a return or replace. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail to return.